TORVELNIXY Money Back Guarantee Policy

At TORVELNIXY, we are committed to ensuring that our customers are fully satisfied with their purchases. If, for any reason, you are not completely satisfied with a product you purchased from us, we offer a comprehensive money-back guarantee to give you peace of mind.

Eligibility for Returns

To be eligible for a return, please ensure the following criteria are met:

• The product must be unused and in the same condition that you received it.
• The product must be in its original packaging.
• The return request is made within 30 days of the original purchase date.

Return Process

To initiate a return, please follow these simple steps:

1. Contact our customer support team at [email protected] to request a return authorization.
2. Include your order number and a brief explanation of the reason for the return.
3. Once your return is authorized, send the product back to the address provided by our support team.

Refunds

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow up to 10 business days for the credit to appear in your account.

Exchanges

If you wish to exchange a product for the same item, please contact us at [email protected]. Exchanges are subject to product availability, and we will do our best to accommodate your request.

Non-Refundable Items

Certain items may not be eligible for a refund. These include:

• Gift cards
• Downloadable software products
• Items marked as final sale

Contact Us

If you have any questions or concerns about our money back guarantee policy, please feel free to contact our customer support team at [email protected]. We are here to assist you and ensure your experience with TORVELNIXY is exceptional.